Imagine a platform that works like Netflix, but instead of TV series, it offers professional training in finance, HR, and business management. Add to that the ability to interact live with experts who will answer all your questions. This is exactly what Symfonia’s innovative approach to business education looks like.
The leading ERP software provider not only delivers advanced enterprise management tools but, above all, ensures that clients leverage their full potential. How do they achieve this? The key to success turned out to be a combination of expert knowledge with the capabilities offered by the ClickMeeting platform. Discover a story that is the best example of how modern companies train their clients.
Table of Contents
Key Takeaways
Thanks to ClickMeeting, Symfonia has significantly improved its online client training. Experts particularly appreciate:
- The ability to conduct multiple training sessions simultaneously
- Increased number of training participants
- High participant satisfaction with the intuitive interface
- Enrichment of Symfonia Academy with recordings from live training sessions
- Better interaction with clients through chat, polls, and breakout room features
- Full support in Polish
- Online training for clients: a recipe for mutual success
Online Training for Clients: A Recipe for Mutual Success
Symfonia is a leading provider of business process management software. It specializes in creating ERP systems that help entrepreneurs manage key areas of their operations: from finance and accounting through HR and payroll to sales, production, and warehousing.
To ensure clients receive maximum benefits from the offered solutions, the company created the Symfonia Academy training platform offering a rich catalog of recorded training sessions. 
“Thanks to this, our clients had access to a huge knowledge base, but we lacked a place where we could meet with them live,” explains Karina Gudzak, Head of Training Department at Symfonia.
The company needed a solution that would:
- Enable conducting interactive online training
- Allow recording sessions and later sharing them in Symfonia Academy
- Be intuitive for both instructors and participants
- Offer technical support in Polish
- Provide the ability to conduct more training sessions simultaneously
“The recipients of our events are small, medium, and large enterprises, most often employees in finance, accounting, HR, and payroll,” explains Karina Gudzak.
ClickMeeting: A Proven Training Platform
After testing various solutions available on the market, Symfonia decided on the ClickMeeting platform. This decision turned out to be a bullseye, meeting all the expectations of both the company and its clients.
“Video conferences allow for effective information transfer and creating interaction with our clients in real-time. Additionally, all meetings are recorded. We later upload the recordings to Symfonia Academy, and our clients can return to them multiple times,” says Karina Gudzak.
Key Benefits of Using ClickMeeting
Let’s look in detail at the most important advantages that made ClickMeeting an important element of Symfonia’s training strategy.
Increased Training Reach
Thanks to using ClickMeeting, Symfonia was able to significantly increase the reach of its training, reaching more clients without geographical and time constraints.
“ClickMeeting allowed us to increase the reach of our training and increase the number of training participants. Thanks to the platform, we can conduct more training sessions at the same time,” emphasizes Karina Gudzak.
Interactive Features
The platform offers a full set of tools that increase participant engagement, which translates into training effectiveness.
“We really like interacting with participants via chat, but we also like it when they join us using their microphone and camera. We use polls, which are very convenient because they appear directly on the screen. During some events, we enable breakout rooms, which makes it easier for us to clarify some more difficult topics,” lists Karina Gudzak.
Intuitive Interface for Participants
One of the most important aspects from the end-users’ perspective turned out to be the ease of using the platform.
“Our clients, i.e., training participants on ClickMeeting, particularly praise the intuitive interface and ease of joining sessions. Moreover, the platform is available in Polish, which makes things much easier,” notes the Symfonia representative.
Technical Support in Polish
For Symfonia, as a Polish company, the ability to quickly contact the support team in Polish was crucial.
“A huge distinguishing feature of ClickMeeting is the support. Previously, we used another global provider and unfortunately, it did not meet our expectations, and above all, the expectations of our clients. We appreciate in our cooperation with ClickMeeting the quick contact with our account manager, the ease of using the tool, and the fact that you don’t need many months to implement the system,” summarizes Karina Gudzak.
ClickMeeting: A Daily Work Tool
Symfonia’s training team intensively uses the platform, organizing numerous training sessions every week.
“From roughly Tuesday to Friday, we conduct even several training sessions on ClickMeeting daily. So you could say that we use the platform almost every day,” describes the intensity of platform use, Karina Gudzak.
Let’s look once again at the ClickMeeting features that Symfonia employees use most frequently:
- Registration form enables participants to conveniently sign up for events
- Session recording: all training sessions are recorded and later shared in Symfonia Academy
- Chat: allows for ongoing communication with participants
- Polls provide the ability to collect opinions and test participants’ knowledge
- Breakout rooms are used for working in smaller groups on specific topics
Want Effective Online Training? Choose ClickMeeting!
The cooperation between Symfonia and ClickMeeting is an example of successful implementation of an online training tool that brought tangible benefits to both the company and its clients.
“I would definitely recommend ClickMeeting to other companies. Previously, we used another global provider and unfortunately, it did not meet our expectations, and above all, the expectations of our clients,” summarizes Karina Gudzak.
Thanks to ClickMeeting, Symfonia was able not only to expand its training offering with live events but also to increase the reach of its educational activities and raise the level of customer satisfaction.
The conclusions are simple: ClickMeeting is an excellent solution for companies that want to professionally train their clients, providing them with convenient access to specialized knowledge and the opportunity for direct interaction with experts.
If, like Symfonia, you’re looking for a tool for effective online client training, ClickMeeting may be the ideal solution for your company!
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