Webinars are online seminars where an unlimited amount of information can be presented to a participating audience. Webinars offer many benefits to various brands in many industries, which, includes banking. They have multiple purposes that fall in line with a variety of industry needs.
For some their main use is for marketing, brand building and developing customer relationships, while other companies use them primarily for in-house purposes, such as, training of staff.
For the banking industry both of these uses typically apply as both can serve to meet specific and important needs and goals of the bank.
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Webinars can be of great benefit in developing and retaining customer relationships since there are so many critical educational topics to focus on.
Typically the topics that fall under the banking umbrella are complex and are great candidates to engage leads and educate them on financial, investment and related topics.
This type of reach and engagement can go a long way in effectively marketing to this type of audience without uttering a single direct marketing message.
How does this work?
This works through a process known as relationship marketing and certainly providing useful, comprehensive and informative webinars about the finance topics people yearn to learn is a form of relationship marketing.
In relationship marketing the approach and ultimate goal is to become invaluable to leads and perspective customers by thinking beyond one single sale. For example, recommending a competitor when a company cannot fulfil a certain order just to help a customer. This instills a deep loyalty and trust from the customer and usually results in a lasting life long relationship between the company and its customers.
A study conducted by Robin Buchanan and Crawford Gillies showed that satisfied long term customers are very unlikely to switch to competing brands, even when they might pay less for their services or products.
And, according to the White House Office of Consumer Affairs, customer loyalty is worth ten times as much as one purchase to a company. Detailed webinars conducted by banking, investment and financial experts can serve the purposes above by offering leads complex information in an easy to understand format.
With webinars the use of graphs, charts, video, images and voice can make even the most complex topics easy to understand, evaluate and implement, winning favor with a grateful audience.
Ideas For Banking Webinars For Customers
These are just a few ideas of general topics in banking that can be used to educate customers, and there are many micro topics within each one. There are also unlimited other topics that can be used to entice a hungry market and win favor with perspective leads.
Training webinars can be created for a variety of staff levels, from the lowest entry level employees to the executive positions within the company.
Another way to use webinars in the highly complex banking business is to keep staff updated on the various compliance changes that often take place in bank regulations.
There are so many rules, regulations and procedures in banking as prescribed and governed by the Federal government that the possibilities are endless in this regard in creating useful and comprehensive webinars to further staff training and expertise.
Remember that proper training also furthers customer relationships and satisfaction as it allows for better customer service and expertise in various procedures.
Additionally, as with the webinars created for customers, the webinar recording feature allows a bank business to keep archives on their server for easy access to staff that needs a refresher course or would like to watch them multiple times.
Visual Learning
The other benefit of webinars versus simply sending memos and printed information stems from the fact that people are visual learners.
According to the Visual Teaching Alliance, about 65% of the population are visual learners and the human brain processes visual information 60,000 faster than reading text. It is also noteworthy to point out that the eyes can register 36,000 visual messages per hour.
Ideas For In House Banking Webinars
The possibilities are endless.
It is obvious that any company in the banking industry can benefit from the use of webinars. For large companies a point person can be hired for this position to manage their creation and implementation. Depending on how large the bank, this can turn into an entire department.
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