Productive Criticism Techniques are important when evaluating team member’s performance. On the one side you want to make sure that you are getting work done in the most productive means possible, and on the other there is the need to make sure that you don’t end up offending somebody with harsh criticism. The criticism may be important and vital to advancing the project and propelling the team forward, and for that reason it is a complete necessity to be sure that the review runs as efficient as possible.
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Most team leaders know that they have to take their team’s emotions into account when providing feedback. When you are doing it through a videoconference the same sort of rules apply as would during an in-person meeting. One of the best ways to approach providing feedback is to put into the demands of your client. For instance, “The way you completed the task was sufficient. When we look at things from our client’s needs we can see that we missed the mark though. This is what our client needs.” By shifting from the perspective of saying “You should’ve done this,” you begin to enter the sphere of communication that reminds your team member of the ultimate end goal: meeting the client’s needs.
Your wording and your tone really set off a swarm of indicators that can instantly cause your audience to tune out. For instance, when you are telling somebody something about their performance and the dialogue goes as follows, “Jim, your ability to contact new clients and establish better working conditions has been great, but I need you to wear a tie to work now,” you can guarantee Jim has quit listening.
Tone really says a lot, that much sort of goes without saying, along with your body language. Pay attention to these sorts of details and try to speak from a place of compassion about the project you are working. Remember to reward your team members for their hard work by simply showing them basic human respect. It isn’t a difficult thing to do and when we get wrapped up in trying to meet deadlines and raise profit margins, we can easily lose sight of the gel that holds a project together: the people.
Along with being able to be quick and concise, the videoconference lets you address issues in a manner that is clearly more personable than simply sending out a group email. Group emails can sound dry and harsh, especially if you are dishing out some constructive criticism. With the help of your video conferencing setup you can extend a warm smile while helping to build your team.
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