In the fast-paced business arena, nobody has the sort of time to waste dedicated to going into personal details. Sure a little bit of talk around the water cooler could lead to better working relationships, but the truth of the matter in terms of videoconferencing is that we just simply don’t have the time to really relish on small talk.
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So how do you keep things professional without hurting the feelings of somebody on your team? There is a certain desire to not let these emotions enter into your professional environment. After all when it is time to get down to rolling the sleeves up and getting to work there simply isn’t time for the sort of banter that takes away from productivity. The important thing to remember when you go about realizing this is to simply remind yourself that the person on the other side of the video monitor has a life beyond work.
The kindly reminder is always fun. It works for a little bit. You tell the Chatty Kathy to stay in line and he or her just looks at you blindly. They may stay on task for awhile but odds are, more times than many, the behavior simply resurfaces. When it does resurface, this isn’t necessarily a reflection of not following standard protocol. Instead, it may in fact be, a good indicator that your team member is truly experiencing something that they need to get off their chest. Five minutes of time may seem like a lot to dedicate to somebody when you are busy on the task list, but those simple five minutes could go beyond simply helping you stay on task, you could essentially be helping save a coworker from a terrible personal downward spiral.
By simply recalling that the person on the other side has an entire life that you aren’t aware of you can begin to open up a channel of empathy and understanding. It is critical to a healthy working environment to, once in awhile, take the brief time to get to know other members on your team. Video conferencing is especially beneficial to cutting company costs, reducing travel, and helping you actually put a face behind many of the names that you have been working on in regard to a given subject.
Once you step into this realization you can then begin to pull the team back together so that you can focus without the distraction of what some of the more personal matters and distractions can cause. Set a timer if you must. Give the team five to ten minutes to just kick back and talk about the World Series if necessary.
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